After-sales Service and Extended Warranty

If there is any defect in the floolwing situation, please contact us at joilcan@outlook.com.

1. Missing accessories
2. Like used product
3. Unused functions about the product
4. Return the product
5. Receive the wrong product
6. Damaged when received

It is best to provide photos or video to feedback priblems. The warranty does not apply to damages caused by mishandling, droppong, or leaking batteries, nor modification or serviceing performed by others.

Your JOILCAN® product has been carefully manufactured, which has passed many qualitu assurance checks and has been thoroughly tested before shipment.

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The following situations are not covered by the JOILCAN® warranty policy:

• Unauthorized Modifications/Repairs – Attempting non-authorized repairs, modifications, or disassembles the product;
• Physical Damage – Accidents, drops, water/liquid ingress, burns, or corrosion;
• Misuse/Negligence – Including but not limited to: exposure to extreme temperatures, humidity, or environments beyond product specifications. Use with non-compatible accessories;
• Normal Wear & Tear – Batteries, consumable parts, or cosmetic damage (e.g., scratches). To cosmetic damage, including but not limited to scratches, dents and broken plastic on ports unless failure has occurred due to a defect in materials or workmanship;
• Lack of Maintenance – Failure to follow care instructions in the user manual;
• Acts Beyond Control – Natural disasters, power surges, earthquake or force majeure events;
• Loss or Theft – The package or product is lost by the delivery party or is stolen.
  

Discover & Share: Help Us Showcase the Product in Action!

Looking for product tutorials or real-life usage demos? Explore related videos on YouTube by searching for [Your Product Name/Key Features]. We welcome and appreciate your contributions too!

If you’ve created videos showcasing our products—whether unboxings, reviews, or creative use cases—we’d love for you to share them online (YouTube, social media, etc.) and tag us [@JOILCAN]. Your content could inspire other customers!

For official guides, visit our JOICLAN YouTube. Together, let’s build a community of authentic experiences.