Shipping & Delivery

We can send products to countries in the US and Europe.You can purchase your items online, shipping is free on some orders. We use the best carriers in the business to make sure your order gets to you on time. 

Orders are processed and shipped only on weekdays. Most orders will be shipped within 24 hours of placing an order. Orders for weekends and specific holidays will be processed on the next business day.

When you place an order, you will receive a confirmation email and send you an email after your order has been shipped. The second email will contain tracking information and instructions on how to track the package. Please make sure the shipping address you entered is correct to ensure a smooth delivery! The project will contact you within approximately 2-20 days.

Total delivery time = processing time + transportation time

If you have any questions regarding shipping and delivery, please feel free to contact us at


The products purchased on the Website are delivered at the address communicated at the time of ordering. Details of specific shipment restrictions for each product you wish to purchase may be shown on our web site or checkout. The customer is responsible for the accuracy of the information provided when ordering. In case of mistake in the addressee’s contact details (in particular surname, first name, street name and number, postal code, city name, telephone number or e-mail address), Joilcan shall in no event be held liable for the impossibility to deliver the order.

Orders will typically arrive within 2-5 business days (Monday-Friday, excluding holidays) following receipt of shipping confirmation email. The scheduled delivery date will be outlined within your shipment confirmation email.

All items destined for your delivery address will be shipped by a responsible courier with some form of delivery confirmation or tracking code where possible. However, it is not possible to identify which carrier we will use for your order in advance. If delivery cannot be made to your address for reasons beyond our control the KIBO Supplier will inform you as soon as possible.

Whilst uncommon, shipping problems can occur, but we will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. If you have an issue with your order that is related to shipping, please contact the fulfilment partner included in your shipping confirmation email as soon as possible (and no later than 30 days after acceptance of your order).

Upon receipt of your order you may be asked to sign for the goods received in good condition. If the package does not appear to be in good condition, then please refuse the delivery. If you are unable to check the contents of your delivery at the point of delivery, then please sign for the parcel as "UNCHECKED". Failure to do so may affect any warranty claims that you make later.

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